Personal Hospital Support
Hospital staff do their best to attend to your needs, but it can be difficult to provide care in a timely manner given the staff to patient ratio. When you require more individual attention, we can help.
We are often called upon to provide additional care in Ottawa area hospitals. Having individualized care and support ensures comfort and safety, and may prevent complications and reduce the length of the hospital stay.
Ottawa Hospital Care and Support Services
- Personal care by experienced caregivers
- Support through the rehabilitation process or post-operative care
- Assistance with navigating the healthcare system
- Discharge planning – ensuring the patient’s home care is in place before being discharged from the hospital
- Patient advocacy
Qualicare Ottawa can provide extra support and comfort in the hospital in many ways.
- Companionship (reading, writing letters, engaging in a game of cards or any other activity, accompaniment off the ward for a change of scenery)
- Positioning in bed
- Gentle exercises
- Personal grooming (washing, dressing, mouth care)
- Communicating with nurses, other hospital staff , family and friends
- Assistance with meals
Our early involvement often accelerates a patient’s hospital departure, and enables us to ensure that proper homecare is in place before they arrive at home. We ensure all necessary supplies and equipment are available, all bathroom and bedroom modifications are complete, and that the transfer home from the hospital is safe and smooth. Throughout this process, the comfort and dignity of the patient and their family’s peace of mind is always our top priority.
While in the hospital, extended medical insurance (available in many benefit plans) will often pay for care by Personal Support Workers (PSW’s) or Certified Nurses, when required. Please check your benefit packages for reimbursements.
“Thank you to the staff, office and front line, at Qualicare for taking care of our needs and for your compassion towards our difficult situation. We appreciate and are extremely grateful for your commitment to making sure we have overnight care for Sara in order for us to get our rest. We feel we are in very good hands.”
“Thanks to Kelly, Andrea, and Eddie from Qualicare Ottawa for all the help you all provided for my mother and our family during the last few weeks of her life. We are all very grateful for the compassionate quality care received.”
“The fact that the girls arrived at my home knowing my medical problem, about the recent death of my husband, and generally what was expected of them made it so very easy for both myself and my daughter.”
“Just a little note to say that Holly did a WONDERFUL job at my SCI Ontario Peer Connections on Thursday evening. She is THE BEST! She is AMAZING at her job and is FANTASTIC with the clients. Everyone loves her! Thank you again for sending her to us.”
“We called Qualicare Ottawa to get in-home post-op support for my wife. Before their care started, Qualicare discussed our case with the hospital and the surgeon’s office on our behalf to make sure that we have the arrangements as best as possible. At discharge from the hospital, Qualicare’s nurse was present there to get post-op instructions. She and a caregiver attended to my wife at home afterwards. Their intense care was very helpful to my wife’s subsequent recovery. Their attention before and after the surgery had, indeed, brought peace of mind and comfort for us. I would freely recommend Qualicare to my friends and family.”